Last updated: 27 July 2026

Charcho respects your privacy. This policy explains what data we collect on charcho.art, what we use it for, and how we protect it.

What we collect

• Identification data: first and last name, or company name and tax ID;
• Contact data: email, phone number, delivery address;
• Order history and transaction records;
• Technical data: IP address, browser, device and cookies.

Charcho does not collect or store card details — payments are processed by Flitt in accordance with the PCI DSS standard.

How we use it

• To process and deliver your order;
• To communicate with you about the status of an order;
• To manage your account and personal discount;
• To send newsletters — only with your consent;
• To improve how the site works (Google Analytics).

Cookies

We use essential cookies (cart, login, language choice) and analytics cookies for Google Analytics. You can disable cookies in your browser settings, though this may limit how the site works.

Sharing your data

We never sell or share your data for marketing purposes. We share it only with the partners needed to provide the service: the payment provider (Flitt), courier and postal services, and our analytics provider — and where required by law.

Your rights

• Request a copy of the data we hold about you;
• Ask us to correct inaccurate data;
• Ask us to delete your account and data;
• Unsubscribe from our newsletter at any time.

To exercise any of these rights write to takochogovadze@gmail.com. We reply within 10 working days.

Retention and security

We keep data for as long as the service requires and for any period set by law. Connections are encrypted with HTTPS, passwords are stored hashed, and access is restricted.